Facilities management company Bandera has been able to significantly enhance the service it offers clients after transitioning to CAFM Explorer, an innovative digital solution provided by Idox.
The rollout of CAFM Explorer – a single, web-based tool designed specifically to help organisations maintain well-managed estates, functions and processes – is helping Bandera streamline facilities management tasks across multiple sites, as well as provide a more comprehensive, strategic level of support to its clients in the UK and across Europe.
By facilitating integration with multiple client systems – including Sage, existing building management applications and Idox’s own document management system – Bandera has the flexibility to consolidate disparate systems, essential for a company with a diverse client base.
Previously, the volume of information being processed impacted on Bandera’s ability to provide live data reporting and timely insights to clients. With CAFM Explorer implemented, the company is able to gain a more holistic view of all aspects of the facilities function and offer a CAFM dashboard for every building within their portfolio; improving visibility, reporting capabilities and informed decision-making. Additionally, CAFM Explorer’s maintenance management and self-service helpdesk functionality has played a crucial role in ensuring planned and reactive tasks can be responded to, and monitored, more efficiently, enabling Bandera to deliver the high-quality service its clients expect.
The transition to Idox’s facilities management solution has also been pivotal in helping the company secure new clients and achieve accreditations including ISO 9000, 14000, and OSHAS 18001 management systems.